Your privacy matters to us. This policy explains what personal data jackpot168 collects, how we use it, how we protect it, and what rights you have as a player on our platform.
jackpot168 (hereinafter referred to as "jackpot168", "we", "us", or "our") operates the online gaming and sports betting platform accessible at jackpot168.cam (the "Platform"). We are committed to protecting the personal data of all individuals who register, access, or interact with our Platform (hereinafter referred to as "Players", "Users", or "you").
This Privacy Policy (the "Policy") sets out in transparent and accessible terms the manner in which jackpot168 collects, processes, stores, shares, and protects your personal data. It also describes the rights available to you in relation to your personal data and the means by which those rights may be exercised.
By accessing the Platform, creating an account, or otherwise using any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. Where consent is required for a specific processing activity and such consent has not been obtained, that activity will not be carried out.
For the purposes of this Privacy Policy, the following definitions shall apply:
jackpot168 collects personal data through multiple touchpoints during your registration and use of the Platform. The categories of personal data we collect include the following:
When you create an account on jackpot168, we collect: your full legal name, date of birth, email address, mobile telephone number, residential address, preferred username, and account password (stored in encrypted form). This information is necessary for account creation, identity verification, and regulatory compliance.
To comply with anti-money laundering (AML) obligations and to verify the identity of our players, we may request and process copies of: your Malaysian MyKad, Driver's Licence, or Passport; a recent proof of address document (such as a utility bill from Tenaga Nasional Berhad or a bank statement from Maybank, CIMB, or Public Bank dated within three months); and a selfie photograph taken whilst holding your identity document.
When you make deposits or withdraw funds, jackpot168 processes transaction data including: payment method details (FPX bank reference, DuitNow account identifier, eWallet account details for Touch 'n Go, Boost, or GrabPay), transaction amounts in MYR, timestamps, and transaction reference numbers. We do not store full card numbers or banking credentials — these are processed securely by our licensed payment service providers.
We automatically collect data about your interactions with the Platform, including: IP address, device type and operating system, browser type and version, pages accessed, games played, bet history, session duration, and clickstream data. This data is used for security monitoring, fraud prevention, product improvement, and regulatory reporting purposes.
When you contact our support team via live chat, email, or any other channel, we record the content of those communications for quality assurance, training, dispute resolution, and compliance purposes.
jackpot168 processes your personal data for the following specific purposes:
| Processing Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Identity verification and KYC compliance | KYC data, registration data |
| Processing deposits and withdrawals in MYR | Financial data, registration data |
| Fraud detection and AML monitoring | Financial data, usage data, KYC data |
| Customer support and dispute resolution | Communications data, account data |
| Platform security and abuse prevention | Usage data, IP address, device data |
| Responsible gambling monitoring | Usage data, financial data, account data |
| Regulatory compliance and reporting | All categories as required |
| Service improvement and analytics | Usage data (anonymised where possible) |
| Promotional communications (with consent) | Registration data, usage preferences |
jackpot168 processes personal data only where a valid legal basis exists for doing so. The legal bases upon which we rely are as follows:
jackpot168 does not sell, rent, or otherwise commercially exploit your personal data to third parties. We share personal data only in the following limited circumstances:
To process your deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, Boost, or GrabPay, we share the minimum necessary financial and identity data with our licensed payment processing partners. These partners are contractually bound to process your data solely for payment facilitation purposes and in accordance with their own regulatory obligations.
jackpot168 will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of jackpot168, our players, or the public.
We engage specialist third-party KYC verification services to authenticate identity documents and conduct required compliance checks. These processors operate under strict data processing agreements and are prohibited from using your data for any purpose other than identity verification on our behalf.
We engage cloud hosting, security monitoring, and analytics providers to operate and secure the Platform. These providers process data strictly as data processors under documented instructions and are not permitted to process your data for their own purposes.
jackpot168 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit jackpot168.cam. We use the following categories of cookies:
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to access certain features of jackpot168. On your first visit to the Platform, you will be presented with a cookie notice providing you the opportunity to manage non-essential cookie categories.
jackpot168 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention practices are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.
jackpot168 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
Subject to applicable data protection law and certain regulatory limitations, you have the following rights in relation to your personal data held by jackpot168:
To exercise any of the above rights, please contact our Data Protection team via the contact details in Section 15. We will respond to all valid requests within thirty (30) days. Where a request is complex or numerous, this period may be extended by a further two months, with prior notification.
jackpot168 is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals below the age of 21. Our registration and KYC processes include age verification measures to prevent underage access.
If jackpot168 becomes aware that personal data has been collected from an individual below the age of 21 without appropriate parental or guardian consent, we will immediately suspend the account, delete the associated personal data to the extent not required for regulatory purposes, and report the matter as required under our policies.
If you are a parent or guardian and believe your child has created an account on jackpot168, please contact our support team immediately using the details in Section 15.
The jackpot168 Platform may reference or interact with third-party services, including payment providers such as FPX-connected Malaysian banks, Touch 'n Go eWallet, Boost, and GrabPay. This Privacy Policy applies solely to data processed by jackpot168 in connection with the Platform.
When you initiate a payment via FPX or DuitNow, you are redirected to the relevant bank's or payment provider's interface, which is governed by that institution's own privacy policy. jackpot168 does not control and is not responsible for the data practices of third-party payment providers, financial institutions, or any external service. We encourage you to review the privacy policies of any third-party service you access in connection with your jackpot168 account.
As an online gaming platform serving players primarily in Malaysia, jackpot168 operates infrastructure and engages service providers that may be located in jurisdictions outside Malaysia. Where personal data is transferred to a third country, jackpot168 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applicable in the jurisdiction of data collection.
Such safeguards may include standard contractual clauses, adequacy decisions, or equivalent transfer mechanisms recognised under applicable data protection frameworks. Where transfers are necessary for the performance of your contract (for example, processing an international payment transaction), they are carried out on the basis of contractual necessity.
jackpot168 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational procedures. Where material changes are made, we will provide advance notice to registered Players via email to the address associated with your account, or via a prominent notice on the Platform, prior to the changes taking effect.
Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. The current version of this Policy will always be accessible at jackpot168.cam/privacy-policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data subject rights as described in Section 10, please contact jackpot168 using the following details:
All data subject rights requests will be acknowledged within five (5) business days of receipt and resolved within the timeframes described in Section 10.
These six principles underpin every data decision we make at jackpot168 — from how we store your MyKad during KYC to how we process your DuitNow transaction data.
Every byte of data exchanged between your device and jackpot168.cam is protected by the same encryption standard used by Maybank2u and CIMB Clicks. Your data in transit is never exposed.
jackpot168 does not and will not sell your personal data to any third party for advertising or profiling purposes. Your information is used solely to operate your account and comply with our legal obligations.
We collect only what we need. Registration, KYC, and payment data is collected to specific documented purposes — never speculatively or in excess of operational necessity.
Your jackpot168 password is stored using industry-standard cryptographic hashing. Our staff cannot view or retrieve your password — only you control your account credentials.
Access, rectify, restrict, or request deletion of your personal data at any time. We respond to all valid data subject rights requests within 30 days, in writing, through our support team.
Internal access to personal data is limited to staff who genuinely need it to do their jobs. All team members with data access are bound by confidentiality obligations and undergo regular data protection training.
If you have any questions about how jackpot168 handles your personal data, or if you would like to exercise your data rights, our support team is available 24/7 in English, Bahasa Melayu, and Mandarin.
For players aged 21 and above only. Gambling can be addictive — please play responsibly.